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Kaptech Water Submetering LLC ("Kaptech," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.kaptechwatersubmetering.com (the "Website"); contact us; request information, a quote, or a demonstration; attend a Kaptech event; use a Kaptech product, portal, or service; or otherwise interact with our marketing, sales, support, and business communications.
This Policy applies to Kaptech's public-facing Website and related business interactions. When Kaptech processes resident, tenant, property, account, meter, usage, billing, alert, or similar information on behalf of a property owner, property manager, utility, or other client, the applicable client agreement, product terms, data-processing terms, and documented client instructions may also apply. If those terms conflict with this Policy regarding client-controlled service data, the applicable written client terms control.
Kaptech Water Submetering LLC provides water submetering, cellular meter-data monitoring, leak and backflow alerts, reporting, utility-billing support, and related property water-management solutions for multifamily, manufactured-housing, HOA, commercial, and other properties.
For questions, concerns, or privacy requests, contact us at:
Kaptech Water Submetering LLC
Email: privacy@kaptechwatersubmetering.com
Mail: 24800 Chagrin Blvd., Beachwood, Ohio 44122
Phone: 216-455-7061
Before publishing: Confirm that the privacy email mailbox is active, monitored, and able to receive requests. Confirm that the company name, mailing address, and telephone number above are current and accurate.
The information we collect depends on how you interact with Kaptech and our services.
Information you provide directly.
We may collect:
Please do not submit sensitive personal information through general Website contact forms unless we specifically request it and provide a secure method for doing so.
Information collected automatically
When you use the Website, we and our service providers may automatically collect information such as:
We may receive business contact, company, property, marketing, referral, or similar information from public sources, advertising and analytics providers, lead-generation providers, event partners, social-media platforms, channel partners, customers, and other business contacts, where permitted by law.
Product, portal, and meter-related information
If you use Kaptech products, a Kaptech portal, or related services, we may process account credentials, user roles, system-configuration information, customer-provided property and resident data, meter or endpoint identifiers, meter-read and telemetry data, alert data, service records, and billing-related information.
When Kaptech processes resident, tenant, property, account, meter, usage, billing, alert, or similar personal information on behalf of a property owner, property manager, utility, or other client, Kaptech generally acts as that client's service provider or processor. We process this client-controlled service data to provide, secure, maintain, support, troubleshoot, and improve contracted services, and as otherwise permitted by the applicable customer agreement, documented instructions, and law.
The applicable client is generally responsible for providing privacy notices to individuals whose information it controls and for responding to privacy-rights requests relating to client-controlled service data. If you submit a request to Kaptech concerning client-controlled service data, we may refer you to the applicable client or assist the client as required by our agreement and applicable law.
We may use personal information to:
If you havWe use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate and secure the Website; remember preferences; understand Website performance; measure marketing campaigns and conversions; manage leads; and, where permitted, deliver and measure business-to-business advertising.
Technologies and providers we use
The Website may use the following technologies and providers:
These technologies may collect or receive online identifiers and device information, IP address, browser and device characteristics, approximate location derived from IP address, pages viewed, links clicked, referring pages, form interactions, time on site, and conversion or event information. Microsoft Clarity and comparable tools may also record or analyze Website interaction information to help us understand usability and improve the Website. We configure our systems to avoid intentionally recording sensitive form-entry content through session-interaction technologies.
We use this information to operate and secure the Website; measure Website traffic, advertising performance, and conversions; understand visitor engagement; improve our content and campaigns; prevent fraud and abuse; manage leads and customer relationships; and, where permitted, create audiences, measure advertising, and deliver or limit business-to-business advertising on third-party websites and platforms.
As a result, visitors who interact with our Website may see Kaptech advertising on other websites, social-media platforms, search platforms, or other digital services. The providers' processing of information is also subject to their own privacy notices, contracts, and settings.
Your cookie and advertising choices
You can control certain cookies through your browser settings. You may also use the Cookie Settings or Your Privacy Choices link in the Website footer to change non-essential cookie preferences at any time.
Where required by applicable law, we obtain consent before placing or using non-essential cookies. We also honor legally recognized browser-based opt-out preference signals, including Global Privacy Control, where required and applicable to our processing. If we receive a valid opt-out preference signal for your browser or device, we will treat it as a request to opt out of applicable sale, sharing, or targeted-advertising processing for that browser or device, unless you later provide consent where permitted by law.
Blocking or deleting cookies may affect some Website functions. For more detail about cookies and similar technologies, including the providers, purposes, and duration of technologies in use, please review our Cookie Settings or Cookie Policy, if available.
We may disclose personal information to:
Sale, sharing, and targeted advertising
Kaptech does not sell personal information for monetary consideration. However, our use of certain advertising, analytics, and measurement technologies may constitute "sharing" of personal information for cross-context behavioral advertising, "targeted advertising," or a "sale" under some U.S. privacy laws, depending on the technology, configuration, and applicable law.
This processing may include disclosure of online identifiers, device and browser information, IP address, Internet or electronic network activity information, and conversion or event information to advertising and measurement providers. Where required by applicable law, you may opt out of this processing through the Cookie Settings or Your Privacy Choices link in the Website footer. Where required by applicable law, we also honor valid opt-out preference signals, including Global Privacy Control.
You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us at privacy@kaptechwatersubmetering.com. Opting out of marketing messages does not stop non-promotional communications, such as responses to your request, service messages, transaction notices, security notices, or communications about an existing business relationship. If you receive text messages from us, you may follow the opt-out instructions in the message. Message and data rates may apply.
We retain personal information for no longer than reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect security.
Our general retention criteria are:
When information is no longer needed, we will delete, anonymize, or aggregate it, unless retention is required or permitted by law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No Internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee absolute security.
If you have Website account or portal credentials, keep them confidential and notify us promptly if you believe your account has been accessed without authorization.
Depending on where you live and subject to applicable law, you may have the right to request:
To submit a request, email privacy@kaptechwatersubmetering.com with the subject line Privacy Request, or call us at 216-455-7061. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority and, where needed, your identity.
If your request concerns information Kaptech processes on behalf of a property owner, property manager, utility, or other client, please direct your request to that organization first. We may forward the request to the relevant client and assist as required by our contractual and legal obligations.
To appeal a decision about a privacy request, reply to our response and write Privacy Appeal in the subject line. We will review your appeal as required by applicable law.
We will not discriminate against you for exercising privacy rights that apply to you.
This section supplements the rest of this Policy for residents of U.S. states with applicable privacy laws, to the extent those laws apply to Kaptech and the relevant processing.
California notice at collection
At or before collection, California residents are entitled to notice of the categories of personal information collected, the purposes for which those categories are collected or used, whether information is sold or shared, and the length of time we intend to retain the information or the criteria used to determine that period.The categories of personal information we may collect are described in Section 2; our purposes are described in Section 3; our disclosure practices are described in Section 5; our sale, sharing, and targeted-advertising disclosures are described in Section 5; and our retention criteria are described in Section 7.
During the preceding 12 months, depending on the interaction, we may have collected the following categories of personal information:
Kaptech does not sell personal information for monetary consideration. As described in Section 5, some advertising, analytics, and measurement technology disclosures may constitute a sale or sharing under California law. California residents may opt out of applicable sale or sharing by using the Cookie Settings or Your Privacy Choices link in the Website footer, by submitting a request through the methods in Section 9, or by using a legally recognized opt-out preference signal such as Global Privacy Control, where applicable.
California residents may be entitled to request information about certain disclosures of personal information to third parties for those third parties' direct-marketing purposes. To make such a request, contact privacy@kaptechwatersubmetering.com.
Sensitive personal information.
We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law, unless we provide required notice and choice. Please do not submit sensitive information through general Website forms.
The Website and our services are designed for business and property-management audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact privacy@kaptechwatersubmetering.com so we can take appropriate action.
The Website may link to or include third-party websites, platforms, forms, integrations, chat tools, maps, videos, or other services. These third parties may collect information through their services or embedded content. We do not control the privacy practices of those third parties. Their privacy notices, not this Policy, govern their collection and use of information. Review their policies before providing information or interacting with their services.
Kaptech is based in the United States. If you access the Website from outside the United States, your information may be collected, processed, and stored in the United States or other locations where we or our service providers operate. Those locations may have data-protection laws different from those in your jurisdiction.
We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the effective date. If changes are material, we will provide additional notice when required by law.
For questions, concerns, or privacy requests, contact:
Kaptech Water Submetering LLC
Email: privacy@kaptechwatersubmetering.com
Mail: 24800 Chagrin Blvd., Beachwood, Ohio 44122
Phone: (216)455-7061
Let Kaptech Water Submetering show you and your team how water submetering can deliver increased tenant fairness, NOI and water conservation for your property. Shift the financial responsibility for water to your tenants!
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